Terms and Conditions – Bakhita Eatry

Introduction

Welcome to Bakhita Eatry, where we offer a unique dining experience that combines high quality with delicious flavors. At Bakhita Eatry, we are committed to serving freshly prepared dishes made with the finest ingredients to ensure customer satisfaction. By using our website or placing an order through it, you agree to comply with the terms and conditions outlined below.

1. Acceptance of Terms

By using the Bakhita Eatry website, you agree to comply with these Terms and Conditions and all related policies. If you do not agree with any of these terms, please do not use the website.

2. Orders

• All orders placed through the website are subject to product availability.

• The restaurant reserves the right to refuse or cancel any order in case of pricing errors or product availability issues.

• Customers are responsible for ensuring that the order details are correct before completing the payment.

3. Pricing and Payment

• All prices displayed on the website are in Kuwaiti Dinar (KWD).

• Delivery fees may or may not be included depending on the delivery policy.

• Payment must be made using the payment methods available on the website.

4. Delivery

• Orders will be delivered to areas within the available delivery zones.

• Delivery time may vary depending on the location, traffic, and operational conditions.

• Delays may occur during peak hours or due to circumstances beyond our control.

5. Acceptable Use of the Website

Users agree not to:

• Use the website for any unlawful purposes.

• Attempt to hack, disrupt, or damage the website or its services.

• Post or transmit any offensive or inappropriate content.

6. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Bakhita Eatry and may not be copied, reproduced, or used without prior permission.

7. Changes to Terms

The website reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

Privacy Policy – Bakhita Eatry

At Bakhita Eatry, we are committed to protecting our customers' privacy and safeguarding their personal information.

Information We Collect

We may collect the following information:

• Name

• Phone number

• Delivery address

• Email address

• Order details

How We Use the Information

The information collected may be used to:

• Process and deliver orders

• Improve customer experience

• Communicate with customers regarding their orders

• Provide updates or promotional offers (if applicable)

Data Protection

We take appropriate measures to protect customer information from unauthorized access, alteration, disclosure, or misuse.

Sharing Information

We do not sell, rent, or share customer information with third parties except when necessary to provide services such as delivery companies or payment gateways.

Consent

By using our website, you consent to our Privacy Policy.

Return & Exchange Policy – Bakhita Eatry

Due to the nature of food products, we strive to deliver meals with the highest quality standards.

Returns

• Orders cannot be returned once they have been received due to the nature of food items.

• If there is an issue with the order or food quality, please contact us immediately.

Exchanges

Orders may be replaced if:

• The wrong order was delivered.

• There is a clear issue with the quality of the food.

Customers should contact customer service shortly after receiving the order.

Customer Support

For any questions or concerns, please contact us:

📞 Phone: +965 41133111